Rules · Rights · Responsibilities
These Terms and Conditions govern the use of all services offered by 369bet — Sports Betting, Live Casino, slots, crash games, and financial transactions via Pix. We recommend reading them in full before creating your account.
The most important items in these terms, in plain language
You must be 18 or older to create an account and use any 369bet service. The platform verifies the identity of all users.
Each individual may hold only one active account on 369bet. Duplicate accounts will be closed and balances may be withheld subject to a risk assessment.
Deposits from R$ 10.00 and withdrawals from R$ 20.00 are processed via Pix. The key must be registered under the account holder's CPF.
All 369bet bonuses carry rollover requirements that must be met before any withdrawal of the bonus amount. The terms are displayed prior to activation.
Once confirmed, a bet cannot be cancelled by the user — except in specific cases of verifiable technical error documented by the 369bet support team.
Your personal data is handled with complete confidentiality, protected by 256-bit SSL encryption, and managed in full compliance with the Lei Geral de Proteção de Dados.
By creating an account or accessing any service provided by 369bet, you confirm that you have read, understood, and fully agreed to these Terms and Conditions. If you do not agree with any part of this document, do not create an account or use the platform's services.
These Terms and Conditions constitute a legally binding agreement between you, the user, and 369bet. By registering on the platform, making a deposit, placing a bet, or using any feature — Sports Betting, Live Casino, slots, crash games, or any other service — you confirm that you have read and agree to all the rules set out herein.
369bet reserves the right to update these terms periodically. When this occurs, users will be notified by email and through a visible notice on the platform. Continued use of the services after notification of changes constitutes acceptance of the updated terms. If you do not agree with the changes, you must close your account before they take effect.
These terms apply to all products available on 369bet, including but not limited to: pre-match and live Sports Betting on football (Brasileirão Série A, Copa do Brasil, Copa Libertadores), volleyball (Superliga), basketball (NBB), MMA/UFC, e-sports, and other sports; Live Casino; slots; crash games; and all promotions and bonuses offered on the platform.
To create an account on 369bet, you must meet all of the following requirements:
Each individual is entitled to only one active account on 369bet. Registering multiple accounts using the same CPF, or using different details to circumvent restrictions, is strictly prohibited and will result in the immediate closure of all identified accounts, with possible balance retention subject to a risk assessment.
369bet may request identity verification at any time, including a copy of a photo ID (national ID, driver's license, or passport), proof of address, and confirmation of the bank details linked to the account. Failure to provide the requested documents may result in temporary account suspension and withdrawal blocks until verification is complete.
Employees, contractors, partners, and immediate family members of 369bet staff are not permitted to open an account or place bets on the platform without express written authorization from company management.
You are solely responsible for maintaining the confidentiality of your login credentials — username and password — and for all activity carried out on your account, regardless of who performed it. 369bet is not liable for losses resulting from unauthorized access to your account by third parties where such access occurred due to the user's own negligence.
If you suspect your account has been accessed without authorization or that your credentials have been compromised, contact 369bet support immediately via live chat, available 24 hours a day. The platform will take the appropriate steps to secure the account following identity verification.
It is the user's responsibility to keep their registered details up to date — email address, phone number, and Pix key — as this information is used for important security communications, withdrawal notifications, and bet confirmations. Outdated details may cause delays or prevent transactions from being processed.
369bet does not allow accounts to be transferred, sold, or assigned to another person under any circumstances. Use of the account by third parties — even with the account holder's consent — is a violation of these terms and may result in permanent account closure.
369bet accepts the following payment methods for deposits: Pix (primary method, available 24 hours), boleto bancário, credit and debit cards from accepted networks, PicPay, Mercado Pago, and TED bank transfers from accounts at Nubank, Itaú, Bradesco, Banco do Brasil, and other authorized Brazilian banks.
For withdrawals, the available method is Pix. The Pix key used for the withdrawal must be registered under the CPF of the 369bet account holder — withdrawals to third parties are strictly prohibited and will be automatically blocked by the system.
All funds in a 369bet account are denominated in Brazilian Reais (R$). The platform does not operate in foreign currency. 369bet fully complies with the tax reporting obligations required under Brazilian law, including disclosures to COAF (Conselho de Controle de Atividades Financeiras) where applicable.
369bet reserves the right to request proof of source of funds for deposits deemed atypical or inconsistent with the account's usual behavior, as part of its compliance and anti-money laundering (AML/CFT) obligations.
369bet offers a wide range of promotions, including welcome bonuses, free spins on slots, boosted odds on select games, cashback, weekly tournaments, and other benefits. Each promotion has its own individual terms, which are clearly displayed before activation.
The following general terms apply to all 369bet bonuses, unless otherwise stated in the specific terms of each promotion:
The 369bet welcome bonus is 100% on your first deposit, up to R$ 500.00, with a rollover requirement of 30x the bonus amount. For example: if you deposit R$ 200.00 and receive R$ 200.00 in bonus funds, you must wager R$ 6,000.00 (R$ 200.00 × 30) before you can withdraw any amount derived from the bonus.
369bet reserves the right to cancel bonuses and promotions — along with any winnings derived from them — if it identifies signs of abuse, such as systematically betting on low-risk markets solely to meet rollover requirements, using multiple accounts, or any other behavior that constitutes misuse of promotions.
Bets placed on 369bet are final and irrevocable once confirmed by the user. Please review all details carefully before confirming — event, market, odds, and stake. Errors made by the user at the time of placing a bet cannot be cancelled or adjusted.
Odds available on the platform may change at any time before a bet is confirmed. The odds that apply are always those displayed at the moment of final confirmation by the user. For live bets, odds are updated in real time and 369bet reserves the right to temporarily suspend markets when necessary.
369bet applies the following guidelines to special situations in Sports Betting:
Bets linked to match-fixing, result manipulation, or any form of fraud will be voided, the user's account will be permanently closed, and the matter may be reported to the relevant authorities.
All casino games, slots, and crash games available on 369bet use Random Number Generator (RNG) systems certified by independent laboratories. The RTP (Return to Player) for each game is published on the platform and reflects the actual statistical behavior of the software, which is periodically audited.
Live Casino games are streamed in real time with live dealers. If a technical transmission failure prevents a round from being completed, the bet is cancelled and the staked amount is returned to the user's balance.
Minimum and maximum bet limits vary by game and are displayed in the interface before each round. 369bet reserves the right to adjust these limits without prior notice. Bets exceeding the maximum limits set for a specific account may be automatically declined by the system.
In slots, free spins triggered by the game's internal mechanics are governed by the rules of the game provider itself. Free spins awarded as a promotional bonus by 369bet are subject to the terms of the corresponding promotion, including any applicable withdrawal restrictions on winnings.
The following behaviors are expressly prohibited on 369bet and may result in immediate account suspension, bet cancellation, and withholding of any pending balance pending review:
369bet continuously monitors betting behavior for unusual patterns. Any activity deemed suspicious may trigger a manual account review, during which withdrawals may be temporarily suspended until the review is complete. The user will be notified by email in such cases.
Users may request voluntary account closure at any time by contacting 369bet support via live chat or at contato@369bet.life. Prior to closure, all pending withdrawals will be processed within the standard timeframes, and open bets will be settled normally.
369bet may close or suspend an account without prior notice in the following cases:
In cases of account closure due to a terms violation, 369bet may hold the available balance while the investigation is ongoing. Bonus balances are never withdrawable at the time of closure. Real money balances, where not involved in a fraud investigation, are returned to the account holder once the review is complete.
After a voluntary account closure, the user may request reopening by contacting support. In cases of closure due to a violation, reopening is not permitted.
369bet is not responsible for losses resulting from betting decisions made based on information available on the platform, including statistics, tips, analyses, or any other informational content. Such content is provided for informational purposes only and does not constitute a guarantee of any outcome.
The platform is provided as is. While 369bet strives to ensure continuous availability, it does not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. In the event of a technical outage during a live bet, 369bet will take reasonable steps to minimize the impact on the user.
369bet is not liable for indirect, consequential, or punitive damages arising from the use of the platform. The company's maximum liability in relation to any individual claim is limited to the balance available in the user's account at the time of the event in question.
Users are solely responsible for verifying the legality of using online betting services in their specific jurisdiction. 369bet accepts no liability for any legal implications arising from users accessing the platform from locations where such services are not permitted.
369bet processes its users' personal data in accordance with the General Data Protection Law (Law No. 13.709/2018 — LGPD). The legal bases for data processing include: contract performance (to process bets and payments), compliance with a legal obligation (for compliance and tax reporting purposes), and legitimate interest (for fraud prevention and platform improvements).
The data collected by 369bet includes: full name, CPF, date of birth, address, email, mobile number, browsing data, and financial transaction and betting history. This data is used for user identification, payment processing via Pix, account communications, and compliance with regulatory obligations.
You have the following rights regarding your personal data on 369bet:
To exercise any of these rights, contact our privacy team at contato@369bet.life or through the support chat available 24 hours a day. For full details on how we handle your data, please refer to our Privacy Policy available at /privacy-policy.
369bet may update these Terms and Conditions at any time to reflect changes to its services, legal requirements, or internal policies. Any relevant update will be communicated by email to the address registered on the account and via a prominent notice on the platform at least 7 days in advance, except where legal requirements demand an immediate change.
The current version of the Terms and Conditions is always the one published on this page, with the date of last update indicated at the top of the document. We recommend checking this document periodically to stay informed of any changes.
By continuing to use 369bet services after the effective date of any changes, the user automatically accepts the updated terms. If you disagree, you may close your account before the changes take effect.
For questions, complaints, or inquiries regarding these Terms and Conditions, 369bet support is available through the following channels:
In the event of a dispute between the user and 369bet, both parties agree to first attempt an amicable resolution. The user must formally submit a complaint through support and allow for a full review, which may take up to 5 business days for complex cases.
These Terms and Conditions are governed by Brazilian law. Any dispute that cannot be resolved amicably will be submitted to the courts of the jurisdiction where the company is headquartered, with express waiver of any other jurisdiction, however privileged.
For responsible gambling matters, including voluntary self-exclusion, please visit our dedicated page at /responsible-gaming. For general frequently asked questions, visit /faq.
Beyond the rules, these are the principles that guide every decision on the platform
All rollover requirements, expiry dates, and usage restrictions for every 369bet bonus are displayed clearly before you activate any promotion. No hidden fine print, no surprises at withdrawal.
369bet processes Pix withdrawals in an average of 5 minutes, 24 hours a day, including weekends and public holidays. Whether you deposited via Nubank, Itaú, Bradesco, or any other Brazilian bank — the withdrawal goes to the same CPF, hassle-free.
All slots, crash games, and live casino games available on 369bet are developed by providers with RNG certification from independent laboratories. Published RTPs are real and verifiable.
Your personal data is handled in full compliance with the General Data Protection Law. You can request access, correction, or deletion of your data at any time, without any bureaucracy.
369bet offers configurable deposit limits, session time alerts, autoplay with loss limits, and one-click self-exclusion — because responsible entertainment is a priority for the platform.
Our support team is available in Brazilian Portuguese 24 hours a day, with an average live chat response time of under 2 minutes. Questions about terms, bonuses, or withdrawals — we're here to help.
Credentials trusted by over 2 million bettors
Reading the terms and conditions of a betting platform is rarely at the top of anyone's to-do list when all you want to do is bet on Flamengo or the next Superliga match. But knowing the basic rules makes a real difference day to day — especially when a question comes up about a withdrawal, a bonus that wasn't credited, or a match that was postponed. 369bet's Terms and Conditions were written to be straightforward for the everyday Brazilian player, not to confuse.
The simplest and most important rule is the one-account-per-CPF limit. 369bet uses the CPF as each player's unique identifier. This protects you: it means no one can create an account impersonating you, and your account balance is tied exclusively to your identity. When it's time to withdraw via Pix, the system verifies that the Pix key matches the CPF on the account — one more layer of security that guards against fraud.
Pix is at the heart of the financial experience on 369bet. Deposits are nearly instant — you generate the key within the platform, open your banking app (Nubank, Itaú, Bradesco, Banco do Brasil, or any other), and pay. Your balance updates within seconds. Withdrawals work the same way: submit your request, 369bet processes it, and the money lands in your bank account in under 5 minutes in the vast majority of cases. This runs 24 hours a day, seven days a week — including weekends, when most Superliga and Brasileirão matches take place.
When it comes to bonuses, the most important concept to understand is the rollover. When 369bet offers a 100% bonus up to R$ 500.00 on your first deposit, you receive extra funds to bet with — but those funds cannot be withdrawn directly. They must first be wagered a set number of times (the rollover). Using the welcome bonus as an example, with a 30x rollover: if you activated R$ 200.00 in bonus funds, you need to place bets totaling R$ 6,000.00 to meet the requirement. This doesn't mean you'll lose that money — these are regular bets you'd place anyway, and any winnings from them count toward your withdrawable balance. The rollover simply ensures the bonus is used for betting rather than withdrawn immediately without playing.
In Sports Betting, the most important rule is that a confirmed bet is final. Before clicking confirm, double-check everything: the event, the market you selected (final result, handicap, over/under), the displayed odds, and the amount you're betting. 369bet shows a full summary before final confirmation. Once you confirm, the bet is placed. User errors are not eligible for cancellation — however, technical errors or clearly incorrect odds on the platform's end are handled with a refund of the amount wagered.
For slots fans on 369bet, it's worth understanding the difference between free spins triggered by a game's internal mechanics — such as scatters in Gates of Olympus or Sweet Bonanza — and bonus free spins awarded as a promotion. The former are part of the game itself, and any winnings are credited directly to your real balance. The latter come with specific promotional terms that may include a rollover requirement before withdrawal. Both are clearly labeled on the platform so you always know what you're dealing with.
369bet takes responsible gambling seriously, and the tools available are a genuine extension of its terms — not a formality. If you find that betting has stopped being entertainment and started becoming financial pressure, the platform offers one-click self-exclusion — no red tape, no need to talk to anyone. The configurable deposit limit in your profile is another useful tool for keeping your spending in check. Betting is for users aged 18 and over and should fit within your leisure budget — never at the expense of essential bills.
If you have any specific questions about any section of these terms — whether about a bonus that wasn't credited, a bet on a postponed match, or any other situation — 369bet support is available 24 hours a day via live chat, in Portuguese, with an average response time of under 2 minutes. You can also check the FAQ at 369bet.life/faq for quick answers to the most common situations.
Free registration in under 3 minutes, deposits from R$ 10.00 via Pix, and a 100% bonus up to R$ 500.00 on your first deposit. Sports Betting, slots, crash games, and Live Casino — all in Portuguese for Brazilian players.
Questions about the terms? Check the FAQ → | Responsible Gaming →